Frequently Asked Questions

At OfficeSuppliesWorld.com, we are proud of our reputation for excellent Customer Service.  You can easily find the quickest solution to your queries or problems by checking through our list of frequently asked questions below or call us on 0845 5555 007 or email us at contact@OfficeSuppliesWorld.com

Our Contact Details

Office Supplies World is a trading website of Don Ruffles Limited

Phone, Fax and Email
Email us:  contact@OfficeSuppliesWorld.com

Phone us:  0845 5555 007 (Local Number 01293 775248)
International Phone +44 (0) 1293 775 248 

Fax us:   0845 5555 008 (Local Number 01293 776596) 
International Fax +44 (0) 1293 776 596
Our Postal Address
Office Supplies World is a Trading Website of: 

Don Ruffles Limited 
138 Victoria Road 
Horley 
Surrey 
RH6 7BF
United Kingdom
Our Websites Explained
Don Ruffles Limited Websites Don Ruffles Limited has grown to become a leading online supplier of Office Machines, Office Supplies and Office Furniture, now processing up to 1000 orders every week through our E-commerce websites: 

Company's Main Website - DonRuffles.co.uk 

www.OfficeSuppliesWorld.com has over discounted 20,000 Office Supplies Products available Next Day supported by our highly experienced professional advisers

www.ShreddingMachines.co.uk  is the UK’s and Europe's Largest Independent Suppliers of Shredders with sales well in excess of £10,000.000 providing security for the home, or in the office to every security level

www.OfficeMachines.net has thousands of Office Machines and  including binding machines, laminators, labeling machines, dictation machines, trimmers, guillotines, printers, faxes, cameras, scales and many more 

www.FurnitureRunner.com features 6,000 Office Furniture Products and Accessories and our staff have over 15 years of practical experience in advising the best chairs, desks, tables, storage, screens, and filing products 

www.SafeRunner.co.uk has all of the leading Office and Domestic Safes and Filing Products available in Europe to ensure your valuables, keys, money, documents, data media, hardware, and hard drives are kept safe and secure 

www.Degaussers.eu features Hard Disk Drive and Magnetic Media Degaussers to securely erase sensitive information from magnetic media meeting UK Government's, CESG requirements and recommended by the NSA

www.MobileShredding.co.uk provides On-Site and Off-Site Shredding approved up to the Highest Security Level for businesses and the home office 
Our Business Hours
Our Customer Care Team is available 09.00 to 17.00 Monday to Friday and website ordering 24/7
Our Senior Staff Contacts
Feel free to contact us at any time with any queries or questions:

Managing Director: Michael Knight  

Operations Director: Jeremy Mills  

Customer Support: Chris Monk  

Customer Support: Neil MacWilliam  

Customer Support: Melanie Edwards  

Sales Support: John Livingston  

Sales Support: Allan Webb  

Sales Support: Neil Govier  

Sales Support: Bob Duggin  

Marketing Manager:  Alex Knight  

Service Manager: Tracey Knight  

Finance Manager: Barbara Mills  


Our Bank Details
Office Supplies World - Don Ruffles Limited Payment:

Bank Details:
HSBC
77 Victoria Road
Horley
Surrey 
RH6 7QN 
ENGLAND 

Account Number: 01235176 

Sort Code: 40-24-37 

IBAN: GB92MIDL40243701235176 

BIC: MIDLGB2134N 

Our Company Details
Office Supplies World is a Trading Website of  Don Ruffles Limited: 

Don Ruffles Limited Company Number: 3571196 

Don Ruffles Limited VAT Number: 703 – 0017 - 06 

Group Holding Company - The OPS Group Limited  03570870   


Placing & Paying for Orders

See how easy it is to order and pay with Office Supplies World

How to Search for Products?
Office Supplies World has several ways to search for products or product groups. The easiest way is to use our Search Box which has a sophisticated algorithm based predictive search function based on popular searches. This predicts a user’s search query as it is typed real time in the box. While you type, a drop down list of the most popular suggestions will change as you add more characters or more information to the search input.

 …as you add characters your results instantly appear by description and popularity. When you find what you are looking for click on the product listing

Alternatively, as a General Search, if you know the Product Grouping just hover over the main lists, and a sub list will appear of all the appropriate items. Simply click through as required to narrow down your search.

 You can also click on the Product Grouping and a list of items and images will appear


How do I use the Toner Finder?
The Ink & Toner Finder uses a similar predictive search to the Product Finder. Simply click on the distinctive Chameleon icon and add as much detail as you have into the search box, including the make and model numbers of your printing machine or cartridges, and the search will automatically show the appropriate products available.

If you then click on the individual lists of cartridges with options including Original and Compatibles you will be taken to the full detail page, which lists full product details, images, stock etc, as well as bulk discounts if ordering more than 1 item.
View item with and without VAT?
At the top of the Home page there is an option to view pricing with or without UK VAT by clicking either our Business Shop (ex-VAT) or our Retail Shop (inc-VAT)
Add Products to your Basket?
As you narrow down your search and find the products that you require, simply add the quantity of each item required and click the green ‘Add to Basket’ Button.  The goods will then be placed in your basket to review later to proceed to checkout.

  
How do I Checkout?
At the Checkout screen, you will be presented with a full list of what you have ordered, the discounted price you are paying, and option to adjust the volumes or delete items. You can also print your order if you want a copy to scan or send to a colleague to check or for authorisation (if required).

If you have any questions or queries simply call or click on the Live Chat button to be connected with one of our experienced customer support team who will talk you through everything.
Proceeding to Checkout?
When you have made all the changes you require simply chose one of the many specialist delivery options available, and click the ‘Proceed to Secure CHECKOUT’ to pay and complete your order.

You will be presented with the option to login as an Existing Customer, if you have not done so already, or to add your Customer and Delivery details.  For more details on Customer Logins please see our Your Account Details below.

Can I order without creating an account - yes, this is possible but please note non-account customer’s payment will be required prior to the dispatch of your goods.

For Export & International Orders, we are experienced in delivering products all over the World. All International orders will incur additional postage charges which our system will sometimes calculate at checkout if available. If not, then we will e-mail you a shipping quote that you must agree to before we dispatch your goods. Please note that subject to HM Revenue & Customs regulation, if we organise deliveries directly for you and can vouch for the goods being exported, VAT can normally be negated. If you organise the delivery, we would require export certification to refund the VAT. All Export Orders require pre-payment by bank transfer directly into our account prior to delivery.



Pay Options & Credit Accounts
Payment by Debit or Credit Card We use the ultra-secure Sage Pay encrypted payment system, so once you have reviewed your order and delivery details, press the ‘Pay Now’ button and complete you preferred Credit or Debit Card payment option. You have the choice of paying by Visa, MasterCard, Maestro and American Express where orders will be dispatched immediately.  Payment by Paypal  If you would prefer we can take payment from Paypal account via Sage Pay where orders will be dispatched immediately.  Payment by Cheque or Bank Transfer Some of our customers prefer to pay by cheque or direct bank to bank transfer, and you will be presented with these options at checkout when your order is complete. We will email you a pro-forma Invoice explaining where to post your payment to, and we will dispatch your order as soon as your payment has cleared. Please make cheques and transfers payable to Don Ruffles Limited and full details can be found in our Contact Details section.  Download form: 5 Easy Pay Options

Business and Credit Account Customers  We can extend Credit Facilities immediately to all Public-sector purchasers, including Local Authorities, Central Government Departments, Educational & Health Authorities, Police, Fire, Security Services, and Charitable Organisations. Business Accounts are also available to pre-approved Business Customers who will be given a 30-day trading account subject to status, following company checks.  
Phone 0845 5555 007 (Local Number 01293 775248) for details.  
Download form: Credit Account Application    Please note for your ease of use this PDF can be filled in, copied and emailed

Export & International Orders We are used to and experienced in delivering products all over the World. Please note that subject to HM Revenue & Customs regulation if we organise deliveries directly for you and can vouch for the goods being exported VAT can normally be negated. If you organise the delivery, we would require export certification to refund the VAT. All Export Orders require pre-payment by bank transfer.

Ways to Save

We don't just say 'we are the cheapest’ we'll show you in detail

10 Practical ways to Save
At OfficeSuppliesWorld we don't just say ‘The More You Spend, the Less You Pay’ we'll show you how you save with us in detail. 

You must always feel confident in purchasing from Office Supplies World, a website powered by our company Don Ruffles Limited. Quite simply our Customers are our No. 1 priority, our customer service & our product knowledge is legendary, and our pricing on EVERY item is unbeatable.  

We have developed over a period, algorithms guaranteeing several easy ways to save on ALL your purchases: 

1. We guarantee the very Lowest Prices on Every Basket you ever buy  
2. Increasing quantities ‘buy more you save more’ means Bulk Discounts    
3. Our unique Quantity Rebates reduce prices when basket hits set levels 
4. With BPGI £5 billion purchasing power, we are part of a Very Big Team 
5. We Price Scrape 5000 items on shopping sites to set the lowest prices 
6. Price Beat Guarantee means you always buy cheapest for any basket 
7. Item searches highlighted by Top Seller, Best Buy & Massive Discount  
8. Special Offers include 2 for 1, buy one get one free, free gifts  
9. Offset costs by Paying Monthly for more expensive items by leasing 
10 ...and if that is not enough and we are STILL TOO EXPENSIVE read on…  

…after having viewed all of our unique Base Cost Prices, our Bulk Discounts, additional Bulk Rebates, Quantity Rebates, and Manufacturers Offers we are still need to further improve your pricing where we can we simply ask you to ‘SHOW US YOURS’ and we’ll try again!  
Price 'BEAT' Guarantee
Even though OfficeSuppliesWorld.com is recognised as the best value office products website on the internet, we know that price is always a very important factor. 

We are never knowingly undersold, and we don't just try to 'MATCH' a similar offer, we will always try to 'BEAT' any advertised price on a basket of goods that you tell us about and refund the difference for similar products that you have purchased from us, providing: 

• The product including any offers is exactly identical 
• The price is in pounds’ sterling and includes all delivery charges 
• The product is in stock, is priced fully and accurately, and available to order 
• No item is on a limited time promotion, promo code, cash back, coupon, voucher or member’s discount 
• We can verify the lower price exactly 
• The price is found on the same day as the purchase 

We reserve the right to change or withdraw the Price Beat Guarantee at any time. This guarantee is only valid to GB mainland customers only and therefore excludes orders to Northern Ireland, the Republic of Ireland, the Scilly Isles, the Channel Islands and the Isle of Man. 
Public & National Purchasing
Public Sector Purchasing 
At OfficeSuppliesWorld.com we have a wealth of experience of dealing with all aspects of supply within the Public Sector and understand the even tighter financial controls placed on many Government Departments. We currently supply under contract many Local Authorities, Central Government Departments, Educational & Health Authorities, Police, Fire and Security Services.  Should you require additional help to meet budget constraints please call us on 0845 5555 007 and we would be happy to organise individual Special Contract Pricing Profile and set up a specific account which you can access securely online at any time. We are happy to either extend suitable Credit Facilities with the option of ordering by Phone, Fax or Email, or can accept payment via Government Procurement Cards if required. Our independent sales professionals with a joint experience of well over 50 years’ experience in the supply of Office Products and will be happy to advise you with your most cost effective buying decision. Be choosy when you next order - Check that the Company you are dealing with are not just offering products from their living room - and that they will still be available to answer your questions well beyond the Warranty of the products you intend to purchase. 

National Account Purchasing 
As one of the largest Independent suppliers of Office Products, and offering the biggest choice of product in the UK, we at OfficeSuppliesWorld.com have a massive purchasing power and are happy to negotiate Special Contract Pricing with all National Accounts. With Staff that has supplied most of the Times Top UK 1000 Companies we are experienced in all aspects of negotiating with Corporate Business’s. We can provide demonstrations, trials, tenders, multiple supply and post-sale servicing, preventative maintenance contracts, extended warranties, operator training and much more. We are also happy to organise onsite visits to discuss your specific requirements. As above we can set up a Special Pricing Profile on OfficeSuppliesWorld.com so what you see is the special price that you have negotiated, with the added advantage that all orders placed online are individually stored to automatically report future servicing or warranty requirements. 
'Quantity Rebates' explained
To encourage customers to increase order values, which in turn helps lower costs, as you increase the number of different items added to your basket and your total order value hits certain target levels* our algorithm automatically triggers even lower prices on EVERY ITEM in your basket.

 Extra Rebate figures can be seen in an advisory messages on the web page each time you hit another target, and these discounts will be applied to your order by reducing the unit price of each item in your order.

*Please note it is not possible just to increase your total quantity of individual items to hit these extra discounts - you must increase your product mix, and no one product must exceed the x% below of the total order value. 

* Extra rebate discount increases as total order value targets are achieved 

NEED TO ADD LIST
'Bulk Discounts' savings
If you increase the quantity of packs to your order the price of each pack will reduce accordingly – as an example the original item cost for 1 pack may be £9.77, buy if you increase the order quantity to 50 packs the cost will reduce to £8.99 per pack. Likewise this does not affect additional manufacturers offer like 2 for 1 offers, which if applicable would also kick in so in this case you would receive 100 packs making the net price paid under £4.50.


Details of our 'Price Scraping'
As many supplier’s prices change very quickly, and it is very difficult to monitor competitor’s prices manually, we have developed over time our own fantastic automated Price Scrapping System which monitors product prices advertised on Search Engines to show us what to charge to make sure you purchase at the very best prices. 

We don’t just specifically monitor SOME individual websites, we monitor ALL the websites who tend to advertise their very best pricing online so we KNOW we offer you the best where we possibly can. 

Our system views all advertised prices on well over 5000 different items and indicates where we need to set our Base Cost Price for the majority of these products to make us incredibly competitive as a starting point. 

Our Base Cost Price is then further discounted by our Bulk Discounts, Bulk Rebates, Quantity Rebates, and Manufacturers Offers if available to further improve your pricing. 
Need an even 'Better Price'?
After having viewed all of our unique Base Cost Prices, our Bulk Discounts, additional Bulk Rebates, the unique Quantity Rebates, and Manufacturers Offers we still need to further improve your pricing where we can,  we simply ask you to ‘SHOW US YOURS’ and we’ll try again!

To make sure we are cheaper than your current suppliers please send us: 

  • A link to other Offers showing products and pricing 

  • Copies of Quotes you have received 

  • Past Invoices or Orders with codes and costs 

We will then get our sales team to analyse and quote you for better quality items at the same prices or similar items at better prices. 

In the past, we have more than HALVED customers costs, so see what we can do for you

We also always recommend that you make a note in your diary to do this on a regular basis to ensure you are always buying at the best prices.




Your Account

You Account and Login Details explained in more detail

Why Create an Account?
Once logged into MY ACCOUNT you will be able to add, edit or change your 'Delivery and Contact' details as required, manage your ‘Favourites list’, access and place a ‘Quick Order’ by entering our product code, manufacturer part number, or EAN Barcode plus the quantity, find your ‘Order History’ and ‘Manage Your Account’ details.
New Customers Accounts
If you are a new Customer who has not already registered on our website you have the option to either register as a Customer before, or after completing the checkout process.  There are several advantages of registering as once logged into 'My Account' you will have access to all of the handy features including: add, edit or change your 'Delivery and Contact' details as required, manage your ‘Favourites list’, access and place a ‘Quick Order’ by entering our product code, manufacturer part number, or EAN Barcode plus the quantity, find your ‘Order History’ and ‘Manage Your Account’ details.

Creating a new account is very easy:

Click on either 'My account' or 'Login' to the right of the 'Shopping basket' box, and register your name, an email address, and password.  Your email address will be verified to check it is active and genuine, so when it arrives - it may take up to 30 seconds.

Click on the verification email link and you will be directed to a page asking further questions.  You will require the following details to complete your registration:

Your Name 
Company details (if applicable) 
Email address which we will be used to send all of you order confirmation, invoice and statement details to
Your delivery details and billing address to make sure orders and invoices arrive correctly and your payment is processed correctly. 

Once provided your details will be stored securely for quick and easy future shopping by logging into your account.
Existing Account Customers
Existing Customers who have already registered with us can either enter their login and password details before or during the checkout process to place and pay for your orders.  Simply go either the 'My Account' or 'Login' box and enter your email address and password.  If you forget your password we can send you an email reminder to your registered email address.

Alternatively we can remember your login details to save you having to enter details each time, if you check the 'Sign me in automatically each visit' box.

Once logged into 'My Account' you will have access to all of the handy features including: add, edit or change your 'Delivery and Contact' details as required, manage your ‘Favourites list’, access and place a ‘Quick Order’ by entering our product code, manufacturer part number, or EAN Barcode plus the quantity, find your ‘Order History’ and ‘Manage Your Account’ details.


‘Your Favourites’ details
An advantage of  'Creating an Account' with Office Supplies World is that every product item is tagged with a ‘Favourites Heart’ so that you can create a list of your favourite items when logged into My Account.

To add items to ‘Your Favourites’ simply click on the heart and the item will be added to 'Your Favourites' so that you can order regularly used items very easily without having to search them each time individually.

To delete an item that is not required anymore simply click on the 'heart' when logged into 'Your Account' to remove the item from 'Your Favourites'.
‘Quick Order’ information
An advantage of creating an account with Office Supplies World is that you have access to ‘Quick Order’ which is a very easy method of order entry so you do not have to search each product individually.

If you know either the Product Code, Manufacturer Part Number, or EAN bar-code, add to the box with the quantity of each item that you require and click outside the box.

Our system will automatically search and show these products, plus our current stock levels and alternatives (if stock is low) and then simply ‘Add all items to Basket' and products will be placed immediately in your Shopping Basket for purchase.

This is a great way of ordering if you have a long list of item codes that you require.
‘Order History’ tracking
An advantage of creating an account with Office Supplies World is that you have access to your complete 'Order History' with us, which in turn allows you to keep track of each order detail and also links to make it easy to re-order each item at the click of a button.

Please note that to access your 'Order History' you must be logged into your account, and we can only provide details of orders placed directly from the website and not orders phoned or faxed to us.

Orders placed within the past six months also include a handy link to your original confirmation email for download.

‘Saved Printers’ information
Coming Soon

Delivery Details

Please see below details of each of our delivery options.

Standard Delivery Times
Deliveries for most items supplied to UK Mainland are normally provided on a ‘next working day’ basis subject to items being in stock, and orders being received and processed by 16.00. If orders are sourced via more than one supplier, so as to reduce costs for our customers, items may be consolidated in our warehouse prior to despatch and shipped within 2 working days. Larger bulky items like Furniture and heavy Machines may take longer, as they are required to be shipped on a 2 man delivery service, so please allow an additional 2-3 days. Also, please note that specialist items such as Safes may be delivered to a kerbside location unless otherwise agreed in writing. Items out of stock may take up to 2 weeks, subject to demand and manufacturer lead and restocking times.
General Delivery Information
Orders will normally be delivered between 9.00 and 18.00 by Courier service on Monday to Friday although some Couriers may request delivery outside of those times. This will be organised directly with you for your convenience. Deliveries to outlaying areas (e.g. North of Scotland, Northern Ireland, the Republic of Ireland, Channel Islands, the Isle of Man and all International orders) would normally take longer to arrive than the marked expected time. Please note that all deliveries will require signing for so please contact us on 0845 5555 007 should you require any special requests such as faster or timed deliveries after goods have been ordered, and we will always try to help.
Non-Deliveries
If there is no one available to accept delivery of your order, the Courier will automatically try again the following working day before returning the parcel to their local depot. You will then have 2 weeks to collect your parcel before it's returned to us. Any items returned to us will incur a re-delivery charge which will vary depending on the size of the package. Couriers will usually leave the parcel with a neighbour so please indicate if this would be okay in the special delivery instructions at the checkout. PLEASE CHECK YOUR DELIVERY for any damaged or short delivered items. It is essential to mark any problems on the delivery note and notify us on 0845 5555 007 immediately.
International Deliveries
We are used to and experienced in delivering products all over the World. All International orders will incur additional postage charges which our system will calculate at checkout if available. If not then we will e-mail you a shipping quote that you must agree to before we despatch your goods. Please note that subject to HM Revenue & Customs regulation if we organise deliveries directly for you and can vouch for the goods being exported VAT can normally be negated. If you organise the delivery we would require export certification to refund the VAT.
Non-Returnable Items
Some specialist products which are not normally held in stock, are supplied on the basis that once ordered, cancellations cannot be accepted. Also Food products are not supplied on a sale-or-return basis and therefore no food products will be accepted as a return unless delivered in a damaged or deficient condition. Any claim requires immediate notification within 3 working days of delivery.
Free of Charge Deliveries
UK Mainland orders are shipped free of charge for orders over £100 + vat* and for orders below this amount a £4.95 + vat delivery charge will be added at checkout. *Extra charges may apply for orders from the North of Scotland, Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man and all International Orders. Please go to the check out for the delivery charge to be calculated or Contact us on 0845 5555 007
Special Delivery Options
At checkout you will be presented with a number of special delivery options which you can choose at additional cost to our Standard Delivery.  Please note that bulky and heavy items which may require a 2 man delivery team and may attract an additional delivery charge of £40.00 (this may differ).  For further details please call our customer support team on 0845 5555 007

  • Standard delivery (Free for order over £100.00) 
  • Next day before 12:00 midday weekday (£9.95) 
  • Next day before 10:00am weekday (£14.95) 
  • Weekend delivery - let us know your requirements (£19.95) 
  • Northern Ireland, Scottish Highlands & UK Islands (£25.00) 
  • Eire & export orders (On request)
 

Returns & Refunds

returns general statement text - needs to be updated

Faulty goods - what should I do?
Unfortunately, sometimes items arrive that are not what you were expecting, are received damaged or ongoing develop faults and in such cases, we endeavor to address the issue to everyone’s satisfaction. 

If you want to return an item it is important that you follow a suitable process, and agree with our general conditions. 

• Firstly, in all cases we need a record of the issues and would ask you initially to contact us via email, or by phone and then by email as a record of what has been agreed



• We will agree a course of action and confirm our agreement – please do not return any goods without our prior approval

• Goods must be suitably packaged in accordance with our Collection Policy below 

• It is unlikely that goods returned undamaged will be credited unless in the original packaging, and available for resale as new

• Please note our returns policies below for full details of your rights  
Our 'General Returns' policy
If you experience a problem with your order we will endeavour to correct the mistake as soon as possible as our Customers Satisfaction is always our number one priority. 

We always advise Customers to contact us direct in the first instance with any supply queries so we can advise how best to proceed. 

We may then ask you to deal directly with the Manufacturers as generally we find that your query can be dealt with quicker by doing so. Any returns are subject to our Returns Policy as below and this does not affect your Consumer Rights.
When will I receive my refund?
Assuming your refund has been agreed we would normally be able to refund your purchase, provided you have followed the steps within our "How to return an item?" section,  within 14 business days from when your claim is agreed.  

Refunds would normally be to your original payment method. 

Any restocking fee will be communicated to you and deducted from the original price.
Is delivery charge be refunded?
We can normally offer you a refund of what you paid for your product, subject to any restocking fees, but collection may be chargeable depending on the product purchased and the Manufacturers terms and conditions.

The original delivery charge of the returned product would not normally be refunded.
Our 'Collection Policy'
We can organise to have your faulty products collected and brought back for inspection, please see our collection procedures below:

1. All products must be package securely (see below) and returned with all accessories if appropriate. Please note that the item is your property and remains your responsibility until it is received by us. To avoid damage during delivery items MUST be packaged correctly in a suitably strong box with bubble wrap around the entire item so that it cannot move in the box. Where possible please use the original packaging and if the original packing is not available please use strong 3 ply cardboard boxes. We will not be held responsible for any loss or damage that may incur during transit to us.

2. Please enclose in the package your full contact details including a return address plus full details of the fault and the date of order/delivery of the machine. Please note that you may be asked to provide further details. 

3. Once your item is received by us it will be unpacked, inspected and fully tested by our Service Department for the fault indicated. 

4. If the fault is deemed to be a proper Warranty Claim the unit will be repaired or replaced accordingly and items will then be returned to you. Please inform us of any return issues within 24 hours of signing for the returned machine. 

5. Should the fault be found to be due to Customer Misuse and is not under Warranty there will be a charge for the repair including Parts, Labour and Transportation/Carriage. The Product Warranty SHALL NOT apply in the event of: evidence that the product has not been maintained or used in accordance with the product user manual. • When repair or service has not been performed by a Manufacturer trained/approved Engineer. • The product having been subjected to Accident, Alteration, Misuse or Abuse. • The product recommended capacities having been exceeded. • Materials and substances having been passed through the product for which the product was not designed. • The original model and serial number plate having been altered, defaced or removed. 

Please do not return any items and no inspection work can be performed unless you agree to these conditions and you have signed your confirmation. 
Business to Business Returns
Our Business to Business Returns Policy is as follows:

(a) The Seller is under no obligation to accept return of goods supplied and credit the Buyer accordingly except in the following circumstances:
(i) Goods received as being damaged in transit will be replaced with an undamaged item - goods must be signed for as damaged on receipt, and must be reported within 24 hours 
(ii) Goods returned pursuant to a request by the Seller following a complaint of quality of goods made under Clause 6 of our General Terms and Conditions - detailed information must be supplied in writing and the claim must be agreed in advance by the Manufacturers. 
(iii) Where in the Seller's opinion the goods delivered do not meet the description of the goods agreed between the Seller and the Buyer when the order was placed. Goods generally not required after receipt cannot be returned for a credit unless agreed by the Seller, and in turn their Suppliers. The Seller must be notified in writing within 24 hours of receipt of the goods. All goods must be returned within 7 days, unused, in the original unopened packaging and in a re-saleable as new condition. In all circumstances the prior agreement of the Seller must be received by the Buyer prior to the return of goods. Goods deemed faulty from the date of delivery will either be replaced or repaired under normal warranty conditions. 

(b) The Seller reserves the right to make a charge for the return of goods including a restocking fee which in many cases can be in excess of 20% of the selling price (please contact us for details prior to returning goods). 

(c) Goods are to be returned at the buyer's expense 

Please Note Exceptions: Due to Health and Safety reasons, we are not able to accept the return of any food or drink items or items which are shown as 'Special Order' items that are non-returnable and non-cancellable once an order has been placed.  
Consumer Returns Policy
Our Business to NON Business or Consumer Returns Policy is as follows: 

Your rights are as with Business to Business Sales as above, except you have increased protection including: 

You have a cancellation period of fourteen working days starting from the day after you receive the goods and a full refund (including standard delivery charges) will be paid as soon as possible but at least within 30 days of cancellation subject to: 

(i) You have the right to open the packaging and inspect the product but NOT to use it. Any goods must be returned in the entire packaging intact and we will NOT accept any items back that have been used in any way or if packaging is damaged, have labels or writing attached and cannot be used or resold as new. 

(ii) The item has to be returned to us within 14 days. If the item is reported as faulty within the 14 days, you will have to arrange to have it sent back to us for inspection at your costs and if found to be faulty we will reimburse all reasonable delivery costs. If the item is not found to be faulty you will be a charged to have the item returned to you. We can organise collection, especially when it is a large item, but again if found not to be faulty you will incur the carriage cost for the goods to be returned.

About Us

It's great to know that you are dealing with a reputable company!

Who are Don Ruffles Limited?
You can always feel confident in dealing with Office Supplies World, a website powered by our company Don Ruffles Limited.  

If you have dealt with us before you will know why so many of our Customers return to us again and again – quite simply our Customers are our No. 1 Priority, our Customer Service and Product Knowledge is Legendary and our Pricing on EVERY item is Unbeatable.  

We have developed over a period of time a number of algorithms guaranteeing ‘The More You Spend, the Less You Pay’, and Office Supplies World has 3 easy ways to save on ALL of your purchases:  

We will always guarantee you the very LOWEST PRICES on EVERY product you ever buy 

We then offer you further BULK DISCOUNTS on many quantity purchases to save you more 

Plus when your total BASKET of GOODS reaches certain levels we then DISCOUNT even further!  

A fantastic way of purchasing all of your Office Products requirements where you can expect the very highest levels of Customer Service and Support aligned with our guaranteed Buy More - Pay Less policy.   
Practical reasons to choose us
We like to think we are the 'best office supplies supplier in the UK' - a bold statement we know, but we don't just say it, we prove it.  So if your current supplier can't offer you all of the following then please give us a try: 

  • Experienced Senior Advisers, totaling hundreds of years’ practical experience 
  • Logistical backing from Don Ruffles Limited with 30 years trading history  
  • 'Big Team purchasing power being part of a £5,000,000,000 BPGI group 
  • Unbeatable Pricing with discounts of up to 80% of Recommended Retail Prices 
  • Advice choosing the most suitable products to suit your budget & requirements 
  • Information, specifications, product detail, attributes, PDFs, images and more
  • Special offers, exclusive manufacturer’s offers, cash backs, 2 for 1, buy & try  
  • Unbiased independent advice, help and guidance not being tied to any supplier 
  • Web features designed to help our customers have the 'finest ever experience'
  • 'Lowest Base' priced products by price scrape over 5000 advertised items 
  • 'Price Beat Guarantee' for every basket of goods you will ever buy
  • Unique 'Bulk Discount' Savings on many quantity purchases to save you more
  • 'Quantity Rebates'  when your total basket of goods reaches certain levels
  • Several 'Easy Pay' Options
  • 'Corporate Account and Government' discounts
  • Leasing products offset the costs for more expensive items over a longer term
  • An Industry Award company and acclaimed  websites

 ...and if that is not enough and we are STILL too expensive need to further improve your pricing where we can we simply ask you to ‘SHOW US YOURS’ and we’ll try again!

Our business summary
Don Ruffles the owner of the Office Supplies World website business has grown over a period of 15 years to become one of the largest independently owned Office Products Suppliers in the UK. A combination of a traditional service lead ethos combined with a drive to embrace the opportunities of modern trading conditions has resulted in steady growth over a number of years.

 Continual investment in infrastructure offers consumers access to a series of product specific web sites allowing corporate clients to purchase the optimum range of products from one source at highly competitive prices. Ruffles continually monitor the market to ensure highly competitive pricing for all key products and combine this with very low overheads allowing them to compete with the largest Contract Stationers or Power Players.

Membership of our Office Club Dealer Group gives Ruffles direct access to all major global manufacturers and effectively allows Ruffles access to $6 billion buying power via the world-wide buying group - BPGI. This in turn allows confidential bench-marking exercises to be conducted regularly to ensure price advantages are maintained in a fast-evolving market. Ruffles recognise that the real cost of purchasing is not simply comprised of the net invoice cost, but also the ease and efficiency of dealing with the supplier, the quality of the products supplied, and the lack of downtime in keeping your staff working to their optimum. We therefore offer a full range of service options which can be tailored to suit the needs of each individual Customer. 
Not just a web based business
Our supply solutions vary from an easy to use web based ordering system allowing complete control of your purchasing and budgetary requirements, to a complete merchandising solution, where an experienced member of staff can regularly visit to check your stock levels, ensuring immediate availability, and eliminating any needless waste. The rise of the internet and the use of corporate purchasing cards have seen a dissemination of purchasing responsibility allowing access to an ever wider range of suppliers and products. Ruffles experienced staff and vast supplier base offer customers the opportunity to source all their requirements from one supplier, with next day access to over 50,000 products and the ability to source a further 20,000 lines within 5 working days.

Ruffles staff average over 15 years’ experience in the office supplies industry and are delighted offer that knowledge to all of our customers - large and small. Typically, larger customers save well over 50% of their current office supplies costs. Ruffles believe that supplier partnerships are at the core of a strong supply chain. These principles are established by trust and a focus on the needs of the customer. Transparent pricing is one of the key elements to building trust and Ruffles always offer best value competitive pricing across all product ranges. Helpful Supplier guides across the websites empower users to select the correct product and compare pricing across all brands; however, an expert is only a phone call away if required. Regular review meetings are supported by usage and performance reports allowing both parties to work together to achieve the objectives of the customer. A strong relationship with manufacturers and wholesalers is key to delivering industry leading service, best value pricing and a good quality competitive product offering.
Proud of our key strengths
Your are in good hands:  
Don Ruffles Limited are extremely proud of their award winning Specialist Office Product websites which since launch have taken hundreds of thousands of orders online, worth in excess of well over £20,000,000 making us a leading independent player in the UK. So why then, with so many other Internet dealers selling Office Products have Ruffles proved to be so successful Michael Knight, Managing Director of Don Ruffles says: ‘Having spent over 35 years supplying office products in the UK as the former Managing Director & Vice President of Pan European Sales of Martin Yale (Schleicher - intimus) I have seen some significant changes in the buying patterns of both individuals and corporate account customers. The one thing that remains constant though is the need to offer real In-depth 

Product Knowledge:
A fully 'unbiased independent choice', and then 'end user prices' offering added value’ product knowledge: Very few other specialist online suppliers have had our hands on practical experience in supplying both local customers and corporate end users alike over such a long period of time.  Previous customers include most Local & Central Government Departments, Major Financial Institutions & the majority of the Top 1000 Companies in the UK. Our Specialist customer advisers, who are experienced in offering both online and telephone help and are available to give practical individual guidance when needed. 

Independent Choice: 
As we are not tied to one particular wholesaler we can offer products from all major global manufacturers and distributors, and our membership of Office Club Dealer Group gives Ruffles direct access to a $6 billion buying power via the world wide buying group - BPGI. 

End User Pricing:
With such a large purchasing spend, in many cases we are able to sell products cheaper than our competitors can buy at. By continually monitoring the market we are able to ensure highly competitive pricing for all key product groups and combine this with very low overheads, allowing us to compete with the largest Contract Stationers or Power Players.  
Brief company history
Don Ruffles has traded since 1979 and was formed as a Limited Company in 1998. 

The Business started as a Local Office Supplies supplier achieving sales from our walk in retail shop, then with trade and commercial sales to local businesses. 

 Now over 80% of our sales are generated from our award winning websites since the business began to focus strongly towards online sales and increasing the range of products promoted via a number of specialist websites. 

As a result the business has grown organically by well over 200% in the last 5 years, and the client base now includes most of the UK’s Times Top 1000 businesses and local and Central Government departments. 

We are proud to have supplied many high profile organisations such as The Royal Households, Ministry of Defence, FCO, Prison Services, Ministry of Justice, National Trust etc. As the websites have become more optimised business has increased internationally, with notable contracts to military sites in Afghanistan, a number of international Security Services, Presidential Palace in Turkmenistan, exports to over 40 countries 
Our Operations and Service
Don Ruffles have produced increasing turnover and returns as we continue to develop and launch of new specialist websites, and improve our existing web business's. 

Don Ruffles have developed a number of award wining specialist websites which in turn produce both direct online sales and prospect inquiries which have become core to the operation today. Significant time and resource has been spent on search engine optimisation and we are proud to now be on the first page of most search engines for a significant number of search terms.

Significant time and resource has been spent on search engine optimisation and we are proud to now be on the first page of most search engines for a significant number of search terms.  
   

Security & Privacy

Our commitment to your personal scurity and privacy at all times

Our Online & Payment Seucrity
OfficeSuppliesWorld.com utilises industry standard Secure Sockets Layer (SSL) technology to encrypt sensitive information such as your name & address. 

We use SagePay – a leading UK payments processing provider, to take credit/debit card payments. 

At our checkout, once you have entered your name and address details, you are passed over to the SagePay website to enter your card number. Once your card details have been successfully entered and approved, you are returned to our website to finalise your order. 

Your card number is never shared by SagePay with us, we simply receive your payment after your order has been completed. 

SagePay process millions of payment transactions each month so you can be assured your payment details are always safe and secure. 
View 'Sage Pay Security Policy'
Security Policy: As a payment service provider (PSP), thousands of businesses outsource their transaction security to us. It is our top priority to ensure that your customers’ transaction data is kept secure at all times. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so. Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with. Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass. All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees. Sage Pay operates on twin data centres to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy. 
Our 'Privacy Policy' explained
This policy, together with our Terms and Conditions, explain how Don Ruffles limited may use the information we collect about you, as well as your rights over any personal information we hold about you. Visiting and Don Ruffles’ websites with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice and in Terms and Conditions.

We may share your personal information across the Don Ruffles network of sites so we can provide you with relevant products and services. Your personal information is safe with us and will never be released to companies outside of Don Ruffles for their marketing purposes. We may use and share anonymised information outside Don Ruffles , however, we would like to reassure you that this never includes your personal information.
The information we collect
We collect information about you when you: 
  • Visit  our  website, and other sites accessible from the website
  • Register with and buy products or services on the website
  • 'Contact Us' via one of the contact forms on the site 
  • Use the online 'Chat Facility' 
Why do we use your information:
  • Collecting your personal information helps us to better understand what you need from us
We use your information to: 
  • Manage and improve the Website 
  • Personalise our services to you
  • Administer and operate your account. process your orders understand your shopping behaviour to develop and improve our products and services.
What are 'Cookies'?
We recommend that you accept cookies from our website, as you will not be able to use our online shopping service without them, and it would make it difficult for us to identify future improvements to services based on tracked visitor behaviour.

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device. Please be reassured that we are working on other privacy and cookie-related improvements to the Website.  

What is a cookie? Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.  

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie. 

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.  

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. 

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. 
Cookies used on our websites
Cookies used on the Website Strictly necessary cookies These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. Performance cookies These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works. Functionality cookies These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. Targeting or advertising cookies These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. Behavioural advertising and online privacy A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see. Using browser settings to manage cookies The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer. We recommend that you accept cookies from our website, as you will not be able to use our online shopping service without them, and it would make it difficult for us to identify future improvements to services based on tracked visitor behaviour.
OfficeSuppliesWorld Cookies
Cookie - Google Analytics 
Name - _utma _utmb _utmc _utmz
Purpose - These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies are used so that we can get visitor information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. 
More information - Privacy policy of Google Analytics

Cookie - Standard Microsoft website operation. 
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Purpose - These cookies are essential for the normal operation of the website. They enable the website to remember things from one page to the next. If you block these cookies, the website will not remember what you add to your shopping basket. These cookies are automatically deleted from your computer at the end of your web browser session or when your web browser is closed. 
More information -Microsoft information about session cookies  

Cookie - Visitor tracking 
Name - Visit 
Purpose - This cookie gives us an alternative way (in addition to Google Analytics) of tracking visitor numbers to our website. The cookie contains a unique number and the date of the first visit to the website. 
More information This cookie does not contain any personally identifiable information. However, if you sign in to our website with a username and password, our website will know who you are and the website's records of pages you have visited and features you have used may be identifiable and linked to your username. 

Cookie – Consent 
Name - Consent 
Purpose - If we have asked for your consent to store a cookie on your computer for a particular purpose, this consent cookie may be present. If you delete or block this cookie, our website might repeatedly ask for your consent each time you visit any page of our website. 




Terms & Conditions

Our Don Ruffles Limited Company Terms & Conditions 

Our 'Terms & Conditions'
Please find attached our company Terms and Conditions which will apply to all purchases from Office Supplies World which is a trading website of our company Don Ruffles Limited.

Download full details here; Terms and Conditions Document Link