Delivery Information

Delivery Times & Stock Feed

Delivery times of each item may differ but are displayed in the Product Box – Delivery Info, assuming stock is available. A live stock feed for most products will display current stock available.

Deliveries for most items supplied to UK Mainland are normally provided on a ‘next working day’ basis subject to items being in stock, and orders being received and processed by 16.00. If orders are sourced via more than one supplier, so as to reduce costs for our customers, items may be consolidated in our warehouse prior to despatch and shipped within 2 working days. Larger bulky items like Furniture and heavy Machines may take longer, as they are required to be shipped on a 2 man delivery service, so please allow an additional 2-3 days. Also, please note that specialist items such as Safes may be delivered to a kerbside location unless otherwise agreed in writing. Items out of stock may take up to 2 weeks, subject to demand and manufacturer lead and restocking times.

General Delivery Information

Orders will normally be delivered between 9.00 and 18.00 by Courier service on Monday to Friday although some Couriers may request delivery outside of those times. This will be organised directly with you for your convenience. Deliveries to outlaying areas (e.g. North of Scotland, Northern Ireland, the Republic of Ireland, Channel Islands, the Isle of Man + all International orders) would normally take longer to arrive than the marked expected time. Please note that all deliveries will require signing for so please contact us on 0845 5555 007 should you require any special requests such as faster or timed deliveries after goods have been ordered, and we will always try to help.

If there is no one available to accept delivery of your order, the Courier will automatically try again the following working day before returning the parcel to their local depot. You will then have 2 weeks to collect your parcel before it's returned to us. Any items returned to us will incur a re-delivery charge which will vary depending on the size of the package. Couriers will usually leave the parcel with a neighbour so please indicate if this would be okay in the special delivery instructions at the checkout. PLEASE CHECK YOUR DELIVERY for any damaged or short delivered items. It is essential to mark any problems on the delivery note and notify us on 0845 5555 007 immediately.

International Orders

We are used to and experienced in delivering products all over the World. All International orders will incur additional postage charges which our system will calculate at checkout if available. If not then we will e-mail you a shipping quote that you must agree to before we despatch your goods. Please note that subject to HM Revenue & Customs regulation if we organise deliveries directly for you and can vouch for the goods being exported VAT can normally be negated. If you organise the delivery we would require export certification to refund the VAT.

Non Returnable Items

Some specialist products which are not normally held in stock, are supplied on the basis that once ordered, cancellations cannot be accepted. Also Food products are not supplied on a sale-or-return basis and therefore no food products will be accepted as a return unless delivered in a damaged or deficient condition. Any claim requires immediate notification within 3 working days of delivery.

Minimum Free of Charge Orders

UK Mainland orders are shipped free of charge for orders over £49.00 + vat* and for orders below this amount a £4.95 + vat delivery charge will be added at checkout. *Extra charges may apply for orders from the North of Scotland, Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man and all International Orders. Please go to the check out for the delivery charge to be calculated or Contact us on 0845 5555 007.