Delivery Information

Free of Charge Deliveries

UK Mainland orders are generally shipped free of charge for orders over £49.00 + vat* and for orders below this amount a £4.95 + vat delivery charge will be added at checkout. *Please note that extra charges may apply for orders from the North of Scotland, Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man and all International Orders. Also, some manufacturers may have extra charges for specific items, or additional charges may apply if goods are purchased from different wholesalers. For full details please add goods to basket go to the check out where full delivery charges will be calculated or contact us on 0845 5555 007

Special Delivery Options

At checkout you will be presented with a number of special delivery options which you can choose at additional cost to our Standard Delivery.  Please note that bulky and heavy items which may require a 2-man delivery team and may attract an additional delivery charge of £50.00 (this may differ).  For further details please call our customer support team on 0845 5555 007

• Standard delivery (Free for orders over £49.00) 
• Next day before 12:00 midday weekday (£9.95) 
• Next day before 10:00am weekday (£14.95) 
• Weekend delivery - let us know your requirements (£19.95) 
• Northern Ireland, Scottish Highlands & UK Islands (£25.00) 
• Eire & export orders (On request)

General Delivery Information

Orders will normally be delivered between 9.00 and 18.00 by courier service on Monday to Friday although some couriers may request delivery outside of those times. This will be organised directly with you for your convenience. Deliveries to outlying areas (e.g. North of Scotland, Northern Ireland, the Republic of Ireland, Channel Islands, the Isle of Man and all International orders) would normally take longer to arrive than the marked expected time. Please note that all deliveries will require signing for so please contact us on 0845 5555 007 should you require any special requests such as faster or timed deliveries after goods have been ordered, and we will always try to help.

Non-Deliveries

If there is no one available to accept delivery of your order, the Courier will automatically try again the following working day before returning the parcel to their local depot. You will then have 2 weeks to collect your parcel before it's returned to us. Any items returned to us will incur a re-delivery charge which will vary depending on the size of the package. Couriers will usually leave the parcel with a neighbour so please indicate if this would be okay in the special delivery instructions at the checkout. PLEASE CHECK YOUR DELIVERY for any damaged or short delivered items. It is essential to mark any problems on the delivery note and notify us on 0845 5555 007 immediately.

International Deliveries

We are experienced in delivering products all over the World. All International orders will incur additional postage charges which our system will calculate at checkout if available. If not, then we will e-mail you a shipping quote that you must agree to before we despatch your goods. Please note that subject to HM Revenue & Customs regulation if we organise deliveries directly for you and can vouch for the goods being exported VAT can normally be negated. If you organise the delivery we would require export certification to refund the VAT.

 
Non-Returnable Items

Some specialist products which are not normally held in stock, are supplied on the basis that once ordered, cancellations cannot be accepted. Also, food products are not supplied on a sale-or-return basis and therefore no food products will be accepted as a return unless delivered in a damaged or deficient condition. Any claim requires immediate notification within 3 working days of delivery.